Shipping Policy
✈️ MAVE Ships Worldwide
Because everyone deserves a little sparkle—no matter where you are.
📦 Estimated Delivery Times:
· UK: 6–10 business days
· USA: 6–12 business days
· Australia: 7–14 business days
· Canada: 7–14 business days
· Europe: 7–15 business days
· Everywhere Else: 10–15 business days
💡 Heads up: During busy seasons (like holidays), shipping times might stretch a little. Be sure to check with your local courier if you need a gift by a certain date!
All orders are dispatched within 24–48 hours from our warehouse and come with tracking, so you can follow your jewels every step of the way.
📫 Late or Lost Deliveries
Please double-check your shipping address before placing your order. We’re not able to replace orders sent to the wrong address or left with neighbors, in mail rooms, or backyard sheds (no matter how cozy they sound).
🔄 Easy Returns & Exchanges
Changed your mind? No problem. We offer a 30-day window for refunds or exchanges—starting the day your order lands on your doorstep.
✅ To Qualify:
· Items must be unworn (trying on is okay—we get it).
· Keep the original packaging and tags.
· Contact us within 30 days of delivery.
🔁 Exchanges:
· Your first exchange is on us!
· After that, standard shipping rates apply.
💳 Refunds:
· Processed back to your original payment method
· Please allow 7–14 days after your return reaches our warehouse
· We’ll send you an email as soon as your refund is live
📦 Return Shipping Details
· Return shipping is on you—we recommend using a tracked service.
· We’re not responsible for customs charges or lost returns.
· Items returned after 30 days will be sent back to you.
💔 Received Something Faulty?
Oh no! That’s not the Avaria experience we promise.
If your item is damaged or faulty, email us at info@mavejewels.com within 30 days and include:
· Your order number
· A brief description of the issue
· Clear photos of the damage
We’ll sort it out—fast.
✨ Still have questions? Our customer care team is always here to help. Let’s make things right.
